Amazon India Launches At-Home Health Diagnostics Service

Amazon Diagnostics addresses critical customer challenges where long wait times, inconsistent quality of service, and accessibility gaps often hinder preventive care. Amazon Diagnostics will enable customers to access diagnostics services quickly, reliably and without having to search or endure long wait times. The service sets itself apart through rapid doorstep sample collection, timely reports delivery, and stringent data privacy and quality standards. The platform also incorporates intelligent features like real-time slot visibility, map-based address validation, secure digital report access via the Amazon Health dashboard, and automated test preparation instructions—all built into a seamless booking journey.

With this launch, Amazon customers will now get access to a complete end-to-end healthcare services, spanning from tele-consultation, delivery of medicines, and accredited testing, all under ‘Amazon Medical’.

Speaking at the launch, Jayaramakrishnan Balasubramanian- Category Leader, Amazon Medical said, “Amazon Diagnostics represents a significant step forward in making healthcare more accessible, reliable and convenient for all our customers. By providing high-quality, doctor-verified lab testing seamlessly integrated into the Amazon app, we empowering our customers with world class diagnostic facilities from the comfort of their home. We are excited to bring Orange Health’s services to our customers. Our engagement with an accredited service provider like Orange Health guarantees diagnostic excellence, while Amazon’s operational expertise, ensures speed, reliability, and trust.”

Echoing the sentiment, Dhruv Gupta, Cofounder, Orange Health Labs said, “We launched Orange Health in early 2021 to make diagnostics incredibly responsive and reliable for our customers. This focus has given us immense customer love and made us one of India’s top‑rated labs today. We’ve always admired Amazon’s innovation, customer obsession, and ability to transform lives at scale. Partnering with them affirms the trust Orange Health has earned in less than five years. Together with Amazon, we will keep raising the bar, delivering an even faster, reliable and insightful diagnostics experience for people across India.”

The launch of Amazon Diagnostics marks a significant milestone in the company’s vision of building a fully integrated healthcare experience for its customers in India. This expansion strengthens the foundation of Amazon Medical by building on the existing service of Pharmacy and Clinic. With Amazon Pharmacy, customers get an access to a wide range of prescription medications and healthcare essentials, along with a free telemedicine consultation service and delivery benefits for Prime and non-Prime members. Amazon Clinic enables customers to consult licensed doctors for a range of primary healthcare needs through a seamless digital experience. The addition of Diagnostics brings lab testing into the same continuum of care, allowing customers to complete doctor-recommended tests from the comfort of their homes. With all three services now integrated under Amazon Medical, Amazon offers a connected outpatient journey, from consultation to testing, on a single, trusted interface- Amazon Medical.