Ola Electric has initiated a major service reboot, deploying a 250-member rapid-response team across the country to address its after-sales backlogs and stabilise customer support, as per company sources.
The team comprises technicians and operational specialists led by the core leadership team, to clear pending repairs and improve spare-part availability for the company’s fast-growing electric scooter base.
“The company’s Hyperservice initiative is aimed at fundamentally transforming how electric two-wheelers are serviced in India. The company has nearly cleared service backlogs in Bangalore under this initiative, and will replicate this framework in other cities across the country,” said a source involved in this service effort, on condition of anonymity.
The newly mobilised taskforce has been coordinating closely with service centres, backed by real-time communication channels to address all kinds of delays ranging from battery replacements to routine repairs, the source said.
A​Ola Electric has initiated a major service reboot, deploying a 250-member rapid-response team across the country to address its after-sales backlogs and stabilise customer support, as per company sources.
The team comprises technicians and operational specialists led by the core leadership team, to clear pending repairs and improve spare-part availability for the company’s fast-growing electric scooter base.
“The company’s Hyperservice initiative is aimed at fundamentally transforming how electric two-wheelers are serviced in India. The company has nearly cleared service backlogs in Bangalore under this initiative, and will replicate this framework in other cities across the country,” said a source involved in this service effort, on condition of anonymity.
The newly mobilised taskforce has been coordinating closely with service centres, backed by real-time communication channels to address all kinds of delays ranging from battery replacements to routine repairs, the source said.
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