Massive vacancy and mounting case backlog of more than five lakh are undermining the effectiveness of the consumer grievance redressal system in the country, a first-of-its-kind report based on assessment of functioning of consumer courts from 2021 to 2025 said.
More than half the posts of presidents and members in the state consumer disputes redressal commissions (SCDRC) remain vacant, the Consumer Justice Report prepared by the India Justice Report (IJR) said.
The report said that between 2020 and 2024, the pendency of cases increased by 21 per cent, from 87,545 to 5.15 lakh.
While the Consumer Protection Act mandates cases to be resolved “as expeditiously as possible” within a timeline of 3-5 months, the report found that more than one-third of cases remained unresolved for over three years, far exceeding the mandated timeline.
In Kerala, Jammu and Kashmir and Jharkhand, more than two in three cases (70 to 80 per cent) were pending for more than three years, it said.
Releasing​Massive vacancy and mounting case backlog of more than five lakh are undermining the effectiveness of the consumer grievance redressal system in the country, a first-of-its-kind report based on assessment of functioning of consumer courts from 2021 to 2025 said.
More than half the posts of presidents and members in the state consumer disputes redressal commissions (SCDRC) remain vacant, the Consumer Justice Report prepared by the India Justice Report (IJR) said.
The report said that between 2020 and 2024, the pendency of cases increased by 21 per cent, from 87,545 to 5.15 lakh.
While the Consumer Protection Act mandates cases to be resolved “as expeditiously as possible” within a timeline of 3-5 months, the report found that more than one-third of cases remained unresolved for over three years, far exceeding the mandated timeline.
In Kerala, Jammu and Kashmir and Jharkhand, more than two in three cases (70 to 80 per cent) were pending for more than three years, it said.
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